You must sign into self-service to create a new voicemail PIN before you can access voicemails. Then you can set up voicemail greetings using the self service website or by accessing voicemail through your phone.

1. Go to user.webex.com.
2. Enter your UNLVMail email address and select the “Next” button.
   1. This must be your “@unlv.edu” address.
3. Complete the normal UNLV sign-in procedure.
4. Follow this guide to set your voicemail PIN
5. Follow this guide to set your voicemail greetings
   1. Alternatively, use the voicemail button on your phone to access your voicemail. Enter your new PIN and record your greetings over the phone.

Review the links below to learn more about how to use your phone.

• Quick Start Guide
• Detailed User Guide

Review the guides below to learn more about the softphone offerings available to UNLV faculty and staff

• Webex App
  • This full featured softphone can be installed on computers and mobile phones. The app allows employees to use their UNLV phone number to make and receive calls.
• Webex Calling for Chrome
  • Chrome extension that can be used as an alternative to the Webex app. The extension only provides calling features and is available for most operating systems.

Webex self-service features allow you to have more control over your calling solution than ever before. Features offered in self-service can be activated without any additional charges. Submit a Work Order or contact Telecommunications if you have any questions or need assistance.

User Portal Overview

• All Self Service Features
• Disregard the Sign In section of this article. It is not relevant to our deployment.

Voicemail

• Voicemail PIN reset
• Voicemail Greetings
• Voicemail to email with transcription
• Web-based voicemail management

Calling

• Call forwarding
• Selective call forwarding/blocking/transfering
• Single number reach

Personal Call Recording

• Individuals use personal call recording to occasionally record phone calls. This could allow a person to review important calls at a later date or share specific calls with management.
• Charges:
  • Set up Fee: ¼ hour labor
  • Recurring Fees: None

Intercom

• This feature allows departments to send operational broadcast pages to all of their staff’s desk phones. The intercom feature is not to be used for emergency communications. 
• Charges:
  • Set up Fee: Varies by complexity. Not to exceed 2 hours of labor.
  • Recurring Fees: None

Call Handling

• Webex Calling includes features that can be used individually or combined to customize call handling for shared or department phone numbers. Learn more about Call Queue, Auto Attendant, and Hunt Group.
• Call Queue

  • Callers temporarily wait in a queue, listening to informative messages, until a department representative is available.

• Auto Attendant

  • Greet callers using menus, recordings with answers to common questions, and route calls to employee phone numbers or voicemail.

• Hunt Group

  • Use different distribution methods to route calls to users or groups.

• Charges:

  • Set up Fee: Varies by complexity. Contact Telecommunications to obtain an estimate.

  • Recurring Fees: None

Webex Go

This feature adds your UNLV phone number to your compatible mobile device as a second line. Webex Go users will be able to make and receive calls using their UNLV phone number, over the cellular voice network, using their mobile phone’s built-in call capabilities.

• Charges:

  • Set up Fee: ½ hour of labor

  • Recurring fees: $7 per user per month

Webex SMS

Webex SMS allows Webex App users to text using their UNLV extension. Please note, text messages are not retained by UNLV when using Webex SMS.

• Charges:

  • Set up Fee: ¼ hour of labor

  • Recurring fees: $8 per line per month