The Webex App is the newly supported softphone for campus. Softphones allow employees to make and receive calls with their UNLV phone number using an application installed on a computer or mobile phone. The Webex App can be used on Windows, Mac, and Linux desktops, as well as Android and iPhone devices. Webex App highlights include:
- Improved call quality
- Integration with Google Calendar
- Improved installation experience
- Automatic application updates
- In-call screen sharing with other Webex App users
Softphone Features
- Phone - Use the Webex App on your mobile device or computer to place, receive and forward calls using your UNLV extension.
- Voicemail - Listen to, delete, and forward voicemail messages left in your UNLV extension’s mailbox.
- Chat - Instant message with other Webex App users, individually or in a group.
- Contacts - Create and manage custom contact lists to organize your communications for users you contact regularly.
- Presence - Set your status so that other users can see if you are available before calling.
Eligibility
The Webex App is available for all UNLV staff or faculty that use a university phone.
Charges
There is a one-time charge of $57.50 per new user that covers the cost of configuring profiles for each user. There are no recurring charges. There is no additional charge for current Jabber users to transition to Webex App for calling.
Getting Started
Users who have previously been configured for softphone service can download, install, and sign-in to start making and receiving calls with the Webex app.
Users that have not been previously configured for softphone service must submit a service request to start the configuration process.
Log in to the Admin Services web portal using your ACE ID and fill out the request form with the following information:
- Request Category
-
New
- Subject
-
New Softphone Request
- Billing Account
-
[Your department's billing acct that will be charged for one-time fee(s)]
- Monthly Billing account
-
[Your department's billing acct that will be charged for monthly service fees]
- Service
-
Feature
- Directory Number
-
[The extension you want to use on your softphone]
- Feature
-
Enable Softphone
- Service Location
-
[Your on-campus location or "Remote" if you don't have one]
- Request Details
-
[Add any details that will assist in creating your Softphone devices to meet your needs. i.e. any extensions required]
Go to the Webex site and select the download link for your device.
Please note that if you already have the Webex Meeting App installed, it must be uninstalled before proceeding.
Install the Webex App via the Play Store, App Store, or open the downloaded installer.
Unlike previous UNLV softphone apps, the Webex App can be installed on Windows PCs even if you don’t have administrative privileges.
- Open the Webex App.
- Select the “Sign-in” button.
- Enter your UNLVMail email address and select the “Next” button.
- This must be your “@unlv.edu” address.
- Complete the normal UNLV sign-in procedure.
Follow these guides if you need assistance using the Webex App calling features:
By default, Windows Webex App users with more than one extension get presented with the multi-call pop-up window to control incoming and outgoing calls. When using this window to transfer calls, users must wait a few seconds after initiating the transfer before selecting the “Transfer now” button.
Forwarding
The Webex App allows you to forward incoming calls to your UNLV phone number, voicemail, or another phone number.
Contacts
Contacts in Webex can maintain a list of people who you call or message often. The contacts and groups are shared with all of your Webex App installations.
Messaging
The Webex App includes messaging that can be used to chat with other Webex App users.
Audio and Video Settings
If you need to change or adjust your audio and video settings, follow the instructions below:
If you experience an issue with the Webex App, you can troubleshoot issues using the steps listed below. Contact UNLV Telecommunications or submit a new Telecom Help Request for additional assistance.
- Sign out and then sign back into the Webex App.
- To sign out select your profile picture and click “sign out”
- Verify your connectivity using the Webex Health Checker
- Make note of any reported errors. This information will help Telecom troubleshoot your issue.
- Reset the application by opening the Webex Health Checker and clicking the reset link on the bottom left.
- Please note that this will delete all customizations.
- You will be prompted to sign in after the reset is complete.