Sunny Kim and Mehmet Erdem (both Hospitality) along with doctoral program alumnus, SungJun Joe, published a research article titled "The bright and dark sides of hotel kiosks: an empirical study" in the Journal of Hospitality and Tourism Insights. The study introduces a check-in/out kiosk acceptance model using a multi-theoretical approach and empirically tests it within the full-service hotel domain. It fills the knowledge gap regarding the antecedents and outcomes of technostressors in the hospitality research literature by providing empirical evidence.
