Sam Lee, Mehmet Erdem (both Hospitality), Eda Anlamlier (Business), Chih-Chien Chen, Billy Bai (both Hospitality), and LeAnn Putney (Education), published their study titled, "Technostress and hotel guests: A mere hurdle or a major friction point?" in the Journal of Hospitality and Tourism Management. This study is among the first to apply the notion of technostress to consumer behavior. Based on the transactional model of stress and coping, and social cognitive theory, this study examined the effects of technostress on hotel guests by using a mixed-method approach comprised of three sequential phases. The findings showed significant relationships between technology self-efficacy, one's locus of control, and technostress; additionally, technostress was shown to significantly impact guest satisfaction