Jungsun "Sunny" Kim and Anthony Gatling (both Hospitality) recently published their paper, "Impact of Employees’ Job, Organizational and Technology Fit on Engagement and Organizational Citizenship Behavior", in Journal of Hospitality and Tourism Technology. The results suggest that three person-environment (PE) fit dimensions (i.e., person-job, person-organizational, and person-technology fit) positively influence employee engagement and organizational citizenship behavior (OCB). This study contributes to the current literature by adding person-technology fit and testing the effects of the three-fit dimensions on service-oriented OCB via engagement. The study also allows operators to better understand the role that employees' PE fit plays toward engagement and provides guidelines to improve their service-oriented OCB.
