Cass Shum and Wen Jiang (both Hospitality) recently published their paper, "How observed customer mistreatment of supervisors affects employees’ service sabotage: A cross-cultural examination from the deontic justice theory," in the International Journal of Hospitality Management. This paper shows that customer mistreatment of supervisors has spillover effects on employees’ service sabotage because employees can have high moral anger. It is one of the first studies that examine the effects of customer mistreatment of supervisors. Jiang is a hospitality doctoral student.