Cass Shum, Ankita Ghosh, and Anthony Gatling (all Hospitality) recently published their manuscript "Prosocial Rule-breaking to Help Coworker: Nature, Causes, and Effect on Service Performance" in the International Journal of Hospitality Management. In the manuscript they showed that prosocial rule-breaking behavior with a motive to help coworkers (PSBC) can hurt employee service performance. Ghosh is a doctoral student
