Sharda Kumari is a renowned global business technology leader with over 15 years of experience in CRM and enterprise architecture. She has made outstanding contributions to various industry verticals, including tourism, communications, banking, and high-tech. Sharda has played a pivotal role in revolutionizing engineering practices at top-notch organizations like Airbnb, Salesforce, Avaya, and Wells Fargo. She has also gained a distinguished reputation as a judge for international awards and a sought-after speaker at conferences. As a CX Advisory board member at the University of California, Irvine and a business analytics advisory board member at Seattle University, Sharda is a prominent figure in academia, showcasing her knowledge and expertise in the field. In her role as a trusted digital transformation advisor, Sharda leads multi-million-dollar business innovation initiatives. Sharda's exceptional research papers in the CRM and software technology space have positioned her as a thought leader in the industry, inspiring fellow researchers and industry professionals to push the boundaries of what is possible.