Cass Shum (Hospitality) and coauthors recently published their paper "Kicking the Robots: The Roles of Transformational Leadership and Fear on Service Robot Risk Awareness and Robot Abuse Relationship" in the Journal of Hospitality and Tourism Technology. The paper examines the emotional mechanism through which employees' service robot risk…

The William F. Harrah College of Hospitality Advising Center received the Excellence in Efficiency Award as part of the 2023 Students' Choice Awards for its commitment to providing timely and accurate information to students.

The Hospitality Academic Advising Center has been recognized as Advising Center of the Year during the 2020 Academic Achievement Awards. This honor was bestowed through student votes for the best advising center.