Marta Soligo (Office of Economic Development), Brett Abarbanel (International Gaming Institute), Kasra Ghaharian (International Gaming Institute), and Bo Bernhard (Office of Economic Development) published an article titled, "Coping with the Pandemic: Resilience and Recovery Across The Hospitality and Gambling Industries During Covid-19," in the academic journal Tourism Analysis. Their study investigates the professional experiences of executives in gambling and hospitality organizations from jurisdictions around the world during the COVID-19 pandemic. In particular, they analyzed three phases of crisis management: preparedness, in terms of crisis/disaster plans before COVID-19; response, addressing topics such as current COVID-19 crisis management, employment conditions, and marketing strategies; and future, concerning future plans for investments and expected changes in customers' behaviors.
