UNLV Copier Program Service and Supplies Requests
Elan Office Systems
Effective Summer 2019, UNLV has a new contract that will provide and service all office copiers (also known as multifunctional devices) that can copy, scan, and fax. The vendor, Elan Office Systems, is a locally based company and Xerox subsidiary that will provide copiers to all UNLV locations.
Customer Responsibilities
- Provide a suitable location and space for the copier that meets Elan/Xerox and university requirements.
- Provide required electrical outlets and data drops.
- Provide a "key operator/contact" for department copier and keep your key contact information up to date with IGS at all times. Key contacts include the (a) key operator and (b) the administrative aide in your department responsible for copiers and bill payment.
- Fill own paper trays.
- Clear paper jams.
- Change toner cartridges as necessary.
- Call or visit the website for service and supplies.
- IMPORTANT - Be sure to notify Integrated Graphic Services if your department is moving or you need to move your copier to a different location. Only qualified IGS or Elan staff can move your copier.
Helpful Hints and Tips
- When using paper originals, be sure they are clean, unwrinkled, unstapled, untorn or creased
- Originals should be the same size to minimize the chance of jamming
- Store paper at room temperature and away from heating and air-conditioning ducts.
- For best results always "fan" copier paper before loading it into the paper tray. Fanning also puts air between the sheets and reduces static electricity.
- When loading the paper trays, make sure you have put the paper in straight to reduce misfeeds and jams.
- Paper that is not used frequently should be taped shut in its wrapper to minimize moisture, which can cause jams and poor copy quality.
- When using a code to make copies, be sure to delete the code when you are done.