Telecommunications will implement a rate change for two services due to increased operation costs, effective July 1. The affected services are:

• Monthly unique extensions
  • New rate: $17/month
  • Includes voicemail without the option to opt out because the new Webex calling solution enables voicemail for owned extensions
• Emergency support fee
  • New rate: $10/month
  • Required for each unique extension
  • Funds emergency phone support and maintenance 

Telecommunications has taken proactive measures to minimize the impact of the rate increase on its customers as much as possible. These measures include:

• Reducing infrastructure expenses by transitioning to the cloud, saving UNLV an estimated $500,000 over the next five years
• Reevaluating and freezing the rehiring of some vacant positions
• Limiting paid-for training and travel 
• Renegotiating contracts with upstream providers
• Identifying and switching to resellers of new and refurbished hardware at highly reduced prices
• Implementing process improvements, which have already resulted in reduced labor charges for our customers

Telecommunications is committed to providing cost-effective solutions tailored to customers’ needs. For inquiries regarding rate increases or other telecommunications matters, please contact Telecommunications.